We’re still getting mail on our Dell Computer article “Dell Customer Firewall“. It’s been four years since we posted it. It’s been almost a year since we tossed our Dell i3800 laptop in the dumpster.
I’ve worked for major corporations most of my life. As both employee and interested party, I know the upsides and downsides as well as most folks. I remain generally “pro-business” but also very pro-consumer. In my capacity as medieval serf, I know that some feudal barons are good for the economy and the consumer, and relatively benign. I know that some are bad.
Dell did more to shake my confidence in corporate America than Enron. My personal experience with them revealed so much about their inner workings that I can never again feel the same about large corporations. It would be too much to ask for objective internal checks and balances. We remain at the mercy of the work ethic, business ethic and sense of justice of other individual Americans like ourselves. I’ll take that over government micromanagement, any day.
We also remain at the mercy of customer service policies that would shame Homeland Security. To make sure that not one customer ever cheats the corporation, all suffer under draconian policies and machiavellian attitudes that thinking people simply cannot tolerate.
This is not endemic to all corporations, only to the worst of them. Is corporate consumerism getting more hostile and anti-consumer? It’s hard to say, but look at your credit card agreements sometime. And pay those cards off. A few companies like Dell tar all companies with the same fetid aftertaste.
In that happy vein, I give you a link to another site which studies the modern American phenomenon of feudal consumerism. Visit Crackpotpress. Their Dell article, “Dell Computer: Worst Company Ever” certainly resonates with my own experience.