Steve Fox of PCWorld raised some timely questions in his March 2010 column Tech Products: Revolting not Not Rebelling :
… our state-of-the-art technology too often fails to work as it should. That’s why I have to reboot my Wi-Fi router at least once a week; why my fingerprint-recognition pad periodically forgets what my thumb looks like; and why my smartphone keeps dropping calls without provocation.
Mostly, I think the answer likes in our neglected software development process. In darker moments, many of us probably suspect that our software vendors hire besotted programmers to code their operating systems and mission-critical software in bars and back alleys. In truth, a coding project like a modern Mac-OS-X or Windows 7 may rival the Manhattan Project in resources and organizational complexity. When things go south, where did we go wrong?
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