Kaiser Hospital

Our thanks to the hospital and staff

Bob went into the hospital for major surgery June 5th. The operation was a success, and the post-surgery care and recovery were wonderful.

We sent this letter to the San Mateo County Times on June 11, 2000. As far as we can tell, it wasn’t published, so we’d like to take this opportunity to thank the staff: Dr. T., Cindy, Jenny, Kathy, Annabella, Marty, Paula, Margaret and everybody who assisted during the week’s stay.

Recently we’ve seen ample negative media coverage on HMO’s and hospital care. We’d like to comment on our own recent experience, which was very positive. Our health care provider delivered a successful and timely life-saving result. Our surgeon was excellent in communications as well as in diagnosis and technique, our health care workers were caring, efficient and wonderfully supportive, and the system and our health care plan worked well for us.

It’s hard to make a case for major surgery and intensive care as a pleasant procedure, but every attention was taken to comfort, detail, and a speedy recovery. Contrary to a stereotyped image of indifference, we found our health care workers to be warm and wonderful professionals. For the early diagnosis and recovery of my Partner Bob during his stay June 5 – 11, we’d like to express our thanks and gratitude to Kaiser Hospital, Redwood City, and our special appreciation to its dedicated staff.

Alex Forbes
Bob Sibley
San Mateo

June 11, 2000